How long does it take to get a refund?
Once a refund has been issued, you will receive an email confirming the refund. After the refund has been issued, it can take anywhere from 2 to 21 business days to show back in your account. Every credit card or bank has different time frames for how long the refund takes to show back in your account, but 90% of the time it shows in 3-7 business days.Few readersHow do I exchange a product?
If you are unsatisfied with a product that you have purchased, please get in touch with our Customer Service team at support@massapothecary.com or by visiting our Contact Us page available at this link: https://massapothecary.com/contact-us/. Please include a clear photo of the product showing the remaining contents, a brief description of the reason for the return, your original order number, and we will do our bestFew readersWhat is The Mass Apothecary's return policy?
Eligibility for Returns Our return window lasts 30 days from the date of purchase. After 30 days, we cannot accept returns or issue refunds. Only unopened CBD products in their original condition are eligible for return within this timeframe. Non-returnable items The following items cannot be returned: Gift cards Certain health and personal care items Any vape or inhalation products Any THCa, Delta-8, Delta-9, or other THC products You can view our completeFew readers