Question 1

If I cancel my subscription, can I reactivate it?

Accepted Answer

Once a subscription has been canceled, unfortunately, it can not be reactivated.

You can, however, suspend your subscription (place it on hold) and reactivate it at any time.

If you do cancel your subscription and want to have a subscription again, just place a new order by adding the subscription of whatever product(s) you want to subscribe to.

Question 2

Where will my order be shipped from?

Accepted Answer

The Mass Apothecary is located in Swansea, MA, which is where all orders are shipped from.

Question 3

How can I see my recent order history?

Accepted Answer

You can view your recent orders by following these directions.

Log in to your Mass Apothecary account at https://massapothecary.com/my-account/
Click on the "Orders" tab.
Now you will see your recent orders with the most recent order showing first.

You can then view the order details by clicking the "View" button for whichever order you want to view the details on.

Question 4

Why isn’t the promotion applying to my order?

Accepted Answer

Why isn’t the promotion applying to my order?

If a promotional deal like "Buy 2 Get 1 Free" is not applying to your order, there are specific conditions and limitations to consider. Below is a detailed guide to help you troubleshoot and better understand why the promotion may not have worked for your purchase.

1. Eligibility Criteria for Promotions

For the "Buy 2 Get 1 Free" promotion: - Ensure you have added at least three items to your cart. This must be done as one-time purchases. - The discount will automatically apply at checkout, reducing the price of the least expensive item (or an item of equal value) in each group of three.
Some promotions, such as those during Black Friday, are time-sensitive: - Orders placed before the promotional period officially begins do not qualify.

2. Common Limitations

Excluded Items: Subscription (auto-renew) purchases are not eligible for most promotions, including "Buy 2 Get 1 Free" discounts. Subscriptions already include built-in discounts.
Type of Discount Applied: Only one type of discount may apply, and some promotions cannot be combined with other offers.

3. Timing Considerations for Deals

Promotions are only active during the specific period mentioned in their terms. For example, a sale might activate once an announcement is officially sent (such as via email).

4. Troubleshooting Issues

If the promotion doesn’t appear to be applying:

Check your cart contents: Confirm that the require

Question 5

How can I find my order number?

Accepted Answer

Once you place an order, you will receive an order confirmation email that will contain your order number.

Also, if you have an account with The Mass Apothecary, you can:

Go to massapothecary.com/my-account/
Login to your account
Click on "Orders"
Then you will see all of your orders with their order numbers

Question 6

There's an item missing from my order.

Accepted Answer

Please be sure to inspect your package thoroughly. Some of our products can be small in size and easily lost or misplaced when opening.

If you are missing an item in your order or you've received the wrong item, please email us at support@massapothecary.com with your order number and a photo of the products received along with a photo of the packing slip.

Our hours of operation are Monday-Saturday from 11am-6pm EST.

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