• Will my order include free samples, and how can I check for them?

  Will My Order Include Free Samples, and How Can I Check for Them? The Mass Apothecary frequently includes free samples with orders, making it easy for customers to try different products. Below, you’ll find everything you need to know about receiving these perks and checking for them in your order details. Free Sample Policy: General Overview Free samples are typically included with most orders. In very rare cases, extremely small orders may not qualify for free samples, but this is an eFew readers

• How old do I need to be to purchase from The Mass Apothecary?

  You must be 21 years of age or older in order to purchase or use any products from The Mass Apothecary. By purchasing on our website, you agree that you are 21+ years of age and that you have read and agreed to the website terms and conditions.Few readers

• Why didn’t I receive an order confirmation, and what happens if my payment cannot be verified?

  Why Didn’t I Receive an Order Confirmation, and What Happens if My Payment Cannot Be Verified? When making a purchase, there can be instances where you do not receive an order confirmation email even though the checkout screen displayed "order confirmed," and your card was charged. Such scenarios can be confusing, so here we’ll outline the possible reasons and what actions you can take. Possible Causes for Missing Order Confirmations Payment Verification Issues: - Payments might fFew readers

• What is the order processing time?

  All orders are processed and shipped within 24 hours of being placed. If you order before 2:30 PM Eastern Standard Time, your order ships the same day on all days except on Sundays. If you place your order after 2:30 PM EST, your order will ship by the next day (excluding Sundays). In some instances, and during special promotions, processing time can take up to 48 hours. The following shipping methods are available: Free Shipping (2 to 5 business days) via USPS Flat Rate (1 to 5 businFew readers

• Can I make changes to my order or cancel my online order?

  One thing our customers love about us is that we have very fast processing times. If you need to make changes to your online order or want to cancel your order, you must contact us within 15 minutes of placing your order. If this is the case, please contact us immediately by clicking on the chat icon in the bottom right corner or calling us at 774-301-6135. This is extremely time sensitive, so connecting/speaking with us directly is critical as emails left might take a few houFew readers

• Where do I apply my coupon code?

  After you have products added to your shopping cart, click on the shopping bag icon in the top right corner. [](https://downloads.intercomcdn.com/i/o/ypmelvzn/2068761153/64dcbddd6bdfd34db6678a092cd4/Screenshot+on+Pet+CBD+Page+with+Red+Arrow+Pointing+to+Shopping+Cart+Bag+Icon.png?expires=1790399700&signature=c5641da0246e206c0c9bdc82797ad7a021a85adf6645d5bd8f2edb1027a2c5c2Few readers

• An item shows it is on "backorder", what does that mean?

  From time to time, there can be delays in products being stocked or manufactured. If a product is not currently in stock at our warehouse, it will show as being on "backorder". Additionally, delays may also occur during peak holiday seasons or promotional events when courier services experience heavier-than-usual workloads, affecting their delivery timelines. When an item is on backorder, you can still add it to your cart and complete checkout. The item DOES NOT SHIP UNTIL IT IS BACK IN STOCK.Few readers

• I forgot to use my coupon!

  Occasionally, in the excitement of placing an order, we may complete the checkout process without remembering to apply the coupon code we have. If this happens, please reach out to our customer support, and we will credit you the amount that would have been discounted with your coupon. You can contact us by clicking the chat icon in the bottom right corner, emailing us at support@massapothecary.com, or calling us directly at 774-301-6135.Few readers

• Why is my order on "Hold"?

  If you notice that the status of your order is "On Hold", it generally means that our team is looking into the details of your order and it is not yet processing. Usually, this happens when an order is placed and the credit card processor flags the order for manual review. There is no need to worry if you see this. This can happen for several reasons, but most of the time it is because of a typo in the billing address or zip code. You do not need to do anything if you see this. Our team will mFew readers

• I received a product that is damaged.

  In the unfortunate and rare case where you receive your order and one of the products is damaged, please contact us immediately. You must contact us within 24 hours of the order being delivered. Take photos of the damaged product and the box it was shipped in. Then email our support at support@massapothecary.com or message us via live chat by clicking on the chat icon in the bottom right corner. We will assist you promptly to remedy the situation!Few readers

• How to add products to your shopping cart as one-time purchases

  On massapothecary.com, customers have the option to purchase products as a subscription (autopay), where you get automatic renewals at the time frame you set (IE: every 2 weeks, every 4 weeks, etc), or you can purchase as a regular "one-time purchase". ​ To add products to your shopping cart as a one-time purchase, you just go to the product page for which you want to add the product to your shopping cart. Once you get to the product page, you will see the Add To Cart button (see screenshFew readers

• There's an item missing from my order.

  Please be sure to inspect your package thoroughly. Some of our products can be small in size and easily lost or misplaced when opening. If you are missing an item in your order or you've received the wrong item, please email us at support@massapothecary.com with your order number and a photo of the products received along with a photo of the packing slip. Our hours of operation are Monday-Saturday from 11am-6pm EST.Few readers

• How can I find my order number?

  Once you place an order, you will receive an order confirmation email that will contain your order number. Also, if you have an account with The Mass Apothecary, you can: Go to massapothecary.com/my-account/ Login to your account Click on "Orders" Then you will see all of your orders with their order numbersFew readers

• Why isn’t the promotion applying to my order?

  Why isn’t the promotion applying to my order? If a promotional deal like "Buy 2 Get 1 Free" is not applying to your order, there are specific conditions and limitations to consider. Below is a detailed guide to help you troubleshoot and better understand why the promotion may not have worked for your purchase. 1. Eligibility Criteria for Promotions For the "Buy 2 Get 1 Free" promotion: - Ensure you have added at least three items to your cart. This must be done as one-time purchases. -Few readers

• How can I see my recent order history?

  You can view your recent orders by following these directions. Log in to your Mass Apothecary account at https://massapothecary.com/my-account/ Click on the "Orders" tab. Now you will see your recent orders with the most recent order showing first. You can then view the order details by clicking the "View" button for whichever order you want to view the details on.Few readers