Subscriptions can be edited, canceled, or put on hold at any time. To avoid unintended renewals when purchasing items, select the "One-Time Purchase" option instead of the "Subscribe and Save" option.

Follow the steps below to edit your subscription or cancel it. Additionally, you can manage your subscriptions effectively by accessing your account, where options such as pausing, skipping shipments, or canceling are available. The Mass Apothecary also allows you to manage your subscriptions to fit your needs better by offering features such as adding or removing items, pausing subscriptions, or skipping shipments directly from your account.

1. Go to massapothecary.com/my-account and log in to your account.
2. Now that you are logged in, click on the "Subscriptions" menu item

3. This page shows you any subscription orders you have, whether they are active or canceled. Now, you want to click the "View" button for whichever subscription you would like to cancel.

4. This is now showing you all the details about the specific subscription that you selected the "View" button. To cancel this subscription, click the "Cancel" button under the Actions menu.

**Please note that if you want to pause your subscription, you want to click the "Suspend" button and NOT the "Cancel" button.

***Once subscriptions are canceled, they CANNOT be reactivated. A new separate order to start a new subscription will need to be placed. When canceling, note that subscriptions may show a "Pending Cancellation" status before transitioning to "Canceled." This status signifies that the subscription will terminate at the next renewal date and no new shipments will occur during this period.

5. After hitting the "Cancel" button for this subscription, it will then show you a confirmation message that states "Your Subscription Has Been Canceled".

Understanding Subscription Statuses

You may notice specific statuses when canceling subscriptions. For example, "Pending Cancellation" indicates that the subscription is set to end at the next renewal date, ensuring no further shipments occur. Once the date passes, the subscription status will update to "Canceled." This status helps users clearly track when their subscription will officially end.

You are all done now, and this subscription has been successfully canceled. If you need any help or have any questions, please do not hesitate to open a support ticket or email us directly at support@massapothecary.com.

Updated on: 26/09/2026