Why Can't My Non-US Credit Card Be Used to Complete an Order at The Mass Apothecary?

If you're experiencing issues using a non-US credit card like a Dutch Mastercard to complete your order at The Mass Apothecary, the problem likely lies with the Address Verification System (AVS) requirements for payment processing.

What is the Address Verification System (AVS)?

The Address Verification System (AVS) is a security feature designed to prevent fraudulent transactions. AVS cross-checks the billing address provided during a payment with the billing address on file with your bank or card issuer. This is a standard verification step for many U.S.-based payment systems.

Why Does AVS Matter for Order Processing?

AVS helps ensure that transactions are legitimate by verifying that the person placing the order is authorized to use the card. For certain restricted products or high-value orders, AVS compliance is mandatory. Without successful address verification, the transaction cannot be completed.

Issues with Non-US Credit Cards

Many non-US credit cards, including cards from countries like the Netherlands (e.g., Dutch Mastercards), do not support AVS. When a card does not include AVS as a feature, the issuing bank cannot verify the billing address provided during the transaction. As a result, the order fails to meet the verification standards required by The Mass Apothecary, particularly for restricted products.

Can Adding a Foreign Billing Address Solve the Issue?

Adding your foreign billing address manually does not resolve the AVS issue. Even if you provide the correct billing address, the absence of AVS as a supported feature on your card means that the bank still cannot verify the address. Without this verification, the payment cannot be processed.

What Are the Alternatives?

If your non-US card is not compatible with AVS, consider the following options:

1. Use a US-based Credit Card: Cards issued by US-based banks generally support AVS and can be used to complete the transaction.
2. Try an Alternative Payment Method: try using the Sezzle payment option.

Conclusion

Address verification through AVS is a critical part of the payment process at The Mass Apothecary. Unfortunately, many non-US credit cards lack this feature, leading to transaction failures. By understanding the limitations of AVS and exploring alternative payment methods, you can ensure successful order placement.

Updated on: 26/09/2026