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# Why isn’t the promotion applying to my order?

# Why isn’t the promotion applying to my order?

If a promotional deal like "Buy 2 Get 1 Free" is not applying to your order, there are specific conditions and limitations to consider. Below is a detailed guide to help you troubleshoot and better understand why the promotion may not have worked for your purchase.

## 1. Eligibility Criteria for Promotions

* For the "Buy 2 Get 1 Free" promotion: - Ensure you have added at least three items to your cart. This must be done as one-time purchases. - The discount will automatically apply at checkout, reducing the price of the least expensive item (or an item of equal value) in each group of three.
* Some promotions, such as those during Black Friday, are time-sensitive: - Orders placed before the promotional period officially begins do not qualify.

## 2. Common Limitations

* **Excluded Items:** Subscription (auto-renew) purchases are not eligible for most promotions, including "Buy 2 Get 1 Free" discounts. Subscriptions already include built-in discounts.
* **Type of Discount Applied:** Only one type of discount may apply, and some promotions cannot be combined with other offers.

## 3. Timing Considerations for Deals

* Promotions are only active during the specific period mentioned in their terms. For example, a sale might activate once an announcement is officially sent (such as via email).

## 4. Troubleshooting Issues

If the promotion doesn’t appear to be applying:

1. **Check your cart contents:** Confirm that the required number of items has been added, and none of the products selected are subscription-based.
2. **Confirm timing:** Verify that your order was placed within the promotion’s active period. Orders placed outside this time window are not eligible.
3. **Verify promotional terms:** Review the specific terms and conditions tied to the promotion to ensure compliance.

By following these guidelines, you should be able to identify and resolve why a promotion isn’t applying to your order. If you continue to experience issues, please contact The Mass Apothecary’s customer support for additional assistance.