> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.massapothecary.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# There's an item missing from my order.

Please be sure to inspect your package thoroughly. Some of our products can be small in size and easily lost or misplaced when opening.

If you are missing an item in your order or you've received the wrong item, please email us at [support@massapothecary.com](mailto:support@massapothecary.com) with your order number and a photo of the products received along with a photo of the packing slip.

Our hours of operation are Monday-Saturday from 11am-6pm EST.